How it Works
1. Sign-up
To post a listing or submit a request, both buyers and sellers must create an account by following the instructions provided. Please note that your name will be displayed as your first name followed by the initial of your last name, e.g., John D instead of John Doe.
2. View Listings/Contact Sellers
Once you've confirmed your email address, you'll be able to contact and request services from any of Hubble's sellers.
To view the services available near you, enter your street address (e.g. 123 ABC Way, Toronto, ON) in the location search bar at the top of the page. The distance between you and the seller will be indicated in the bottom right corner of their listing.
3. Create a Request
Before submitting your request, you have the option to communicate with the seller through Hubble's chat feature. By clicking on "Contact," you can initiate a conversation with the seller. Once you've received a response, Hubble will send you an email notification. It's essential to keep your email notifications turned on to stay informed of any updates concerning your Hubble account.
To submit a request, select the "Request" button. From the available options, choose the appropriate frequency that aligns with the agreed-upon quota. For '1 hour and 30 minutes' of service opt for '3' 30-minute sessions from the drop-down list.
You'll be prompted to submit a payment for the services agreed upon with the seller. Based on the example mentioned earlier, the total amount payable would be $150.
Upon submission of payment, the seller has up to three days to accept the request. Stripe Connect will hold the funds until you have received the services and marked the order as "Completed." Once marked as completed, the funds will be automatically released to the seller.
For more info on Stripe Connect, click here.
Important Information
Any requests or communication that take place outside of the platform will NOT be considered valid for our cancellation policy.
To comply with Stripe's payout schedule, we recommend that all sellers accept requests at least one week before the scheduled appointment. By doing so, sellers can become eligible for Stripe's 'next-day deposit' after the order is marked as "completed." Requests submitted less than one week in advance will follow the standard payout schedule. Please take this into account when planning accordingly.
Buyers who initiate cancellation (dispute) requests must ensure that they are processed a minimum of 48 hours before the appointment to allow the seller to make necessary adjustments to their schedules. Any cancellation requests made outside this minimum time frame will result in a penalty fee to be paid to the seller. The cancellation fee for late cancellations is - the lesser of 40% of the transaction or $20 for all services excluding baking and catering. For catering and baking services, the cancellation fee is - the lesser of 40% of the total transaction or $50
It is the responsibility of the seller to ensure that their buyer marks the order as "completed," similar to how they would expect payment to be collected under normal circumstances. In case the buyer is unable to mark the order as "completed," Hubble will do so automatically, precisely 14 days from the submission date of the request. This automated process triggers the release of funds to the seller. Therefore, when rescheduling an existing appointment via the chat function, it's essential to keep track of this automatic function and manage all bookings within the 14-day window from the date of the request submission.
Refund Policy Examples
The cancellation (dispute) request was submitted at least 48 hours before the appointment.
A buyer had paid $25 for a haircut but later had to cancel the appointment three days in advance. The following outlines the refund process:
$25 - Payment Processing/Administration Costs [(5% * $25) + $0.50]
=$25 - ($1.25+$0.50)
=$25 - $1.75
Refunded amount = $23.25
The cancellation (dispute) request was submitted less than 48 hours before the appointment.
A buyer made a payment of $40 for one hour of tutoring. However, due to unforeseen circumstances, they are unable to attend the scheduled appointment. The buyer submits a cancellation request one day prior to the appointment, as per our refund policy, the following outlines the refund process:
$40 - the lesser of 40% of the transaction or $20
=$40 - (40% * $40)
=$40 - $16
Refunded amount = $24
The cancellation (dispute) request was submitted less than 48 hours before the appointment.
A buyer submitted a payment of $70 for eyelash extensions but had to cancel their appointment a day before. As per their request, a refund has been processed, the following outlines the refund process:
$70 - the lesser of 40% of the transaction or $20=$70 - (40% * $70)=$70 - $20
=$70 - $28
Refunded amount = $50
It's essential to note that cancellation requests will only be considered if made through the platform's communication channels. Any discussions or negotiations outside of the marketplace are beyond our jurisdiction, and, as such, we will NOT accept any cancellation requests based on such communications.
For catering and baking services, the late cancellation fee is - lesser of 40% of the total transaction or $50 charged to the buyer and made payable to the seller (less Hubble's commission). Please ensure your listing falls under one of these two categories to qualify.